Each strategy focused on the key drivers of our primary audience, to whom we communicated the benefits of registration and the importance of complaints utilising emotive and engaging design. By appealing to a shared sense of purpose between workers, people with disability, families and stakeholders, we wanted to highlight the benefit and importance of a united, transparent and quality-focused disability services sector to those living with disability.
This approach recognised the voluntary nature of registration, and therefore the importance of emotive motivation to promote engagement. Before launch of each campaign, creative concepts were tested with disability workers and providers, and people living with disability, to gauge the reach of messaging and creative. Campaign awareness testing was also run to evaluate recognition across the sector.